We use secure, encrypted remote-support applications which allow us to quickly connect to your device while you are watching and provide technical support. Our remote software is compliant with all major regulatory requirements. Many IT Providers offer remote control types of support; however, beware not all remote control software is the same. Many providers use “free” or non-compliant tools to save them money and that can open your organization up to many risks, including virtually untraceable types of data theft which could result in real financial losses.
Remote control software allows support to be as simple as a phone call, versus dispatching a technician and waiting for that resource to arrive. Interactive support conversations are widely more effective than read/respond types of support scenarios.