Our IT Professionals look forward to showing our clients the latest and greatest technology. In fact, many advanced features and “gee-whiz” ideas are revealed or discovered via face-to-face interaction! Of course, we also do more than 75% of our IT tasks remotely, but when it comes to demos, installations, and person-to-person interactions, we value the relationships that our technicians build.
You’ll see a familiar face when your assigned technician arrives. We’ve listened to our clients, and one of the main reasons clients switch IT companies is due to a poor relationship between the client and the IT provider. We assign the same technician to work with you so that each time a technician arrives, he/she isn’t spending time “learning your environment.”
Many of our clients have been with us for more than eight years. Our technicians know our clients and employees on a first-name basis, and we feel it’s important to be able to ask questions and not worry about “being on the clock.” That’s a what a good business relationship is about.
We also use methods to ensure that our time spent getting to your site and details while on-site, are accurately tracked:
- GPS-enabled Corporate Fleet
- Mobile time-stamp billing from arrival to departure
- Hourly task details passed through to billing automatically
- In-stock supplies available for common items with easy billing