24-Hour support is no longer a luxury, it’s a requirement. We provide your organization with the same level of support you would easily expect as a Fortune 500 company with your own IT company. Our Help Desk is staffed 24×7 by live, local personnel who are ready to put you in touch with a technician who can assist you directly or to dispatch someone to your business location right away, no matter what time of the day or night.
Our contract structure allows for Service-Level-Agreement based service that guarantees we will respond to critical issues within 15 minutes and provide site assistance within 15 minutes to 4 hours, the same day. Some reasonable restrictions apply, but we built our service standards around supporting IT environments in all types of situations.
Low-Priority Tickets: 2-14 days, or as scheduled by client
Medium-Normal Priority Tickets: 4 hours – 48 hours
High-Critical Priority Tickets: 0-4 hours
Preventative maintenance is usually preferred versus only calling for help when something breaks; however, you can rely on us when you deem it’s critical to have immediate support.
Call us today to learn about how our 24-hour staff can assist your business.